AlphaCars & Motorcycles dealership customer reviews

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Mike Smith 07 Sep 2024

EDITING MY REVIEW: Changing rating to 4 stars. Alpha cars reached out to me and provided some additional context, as well as information. The below still stands, I'm still not the happiest about the circumstances, but there's nothing I can do about it at this point. Edit is listed at the bottom of ...this review. I bought a Mercedes from Alpha Cars a few years ago. Alpha Cars misrepresented the vehicle I purchased as having all OEM paint and not having any paint work done. I noticed a bit of overspray on the rear diffuser, on the edge of one tail light, and a bit on the side of the bumper. The salesman, Rudolfo, was awesome, incredibly patient, and an all-around great guy. I have no gripes with the transaction process at least. To be fair, it's a decently done paintjob, matches in the sunlight, and seems fairly evenly applied except for one area towards the bottom. I am disappointed that the car was advertised as not having been repainted and having OEM paint on all panels, because that just isn't true. I'm unsure if Alpha Cars knew about this when listing the vehicle. Though, I would've expected that with the number of vehicles that they sell, at a premium, they would've been aware of this. EDIT: Alpha Cars did not test the bumper paint, that's not in their standard list of places to test paint thickness. They did however, advertise that the car "wears all original paint" which implies that it hasn't had any paintwork. Dmitri from Alpha Cars reached out to me, which I appreciated, and provided me with an inspection report, amongst a few other things. The report missed a few issues with the car, namely the seat massage/bolster motor being inoperable due to a failed compressor motor. There was also some minor scrapes to the underbody that were not accounted for, as the underbody of the car was given a score higher than it should've gotten with a minor amount of underbody scratching. All in all, I can't expect a vehicle dealer to catch everything, I appreciate that AlphaCars at least tries, unlike so many other car dealers out there. They do deserve recognition in that aspect. Show more

4 rate

Earl Aker, Jr 08 Apr 2021

Test drove a Ural motorcycle, but only around the parking lot and around their building. Lots of beautiful autos there as well.

4 rate

David lukaszewski 05 Apr 2021

Seemed to be a good dealer i was happy working with them.they did keep my 1000 deposit which I did not agree on.they said non refundable in contract but I told the owner of the company as long as it pass inspection and appraisal which part of it was acceptable to me so lesson learned

4 rate

Ron in Scottsdale 25 Oct 2018

My salesperson Darrell was exceptional, he was very informative, maintained contact as the accessories were applied to the bike. I was new to Ural and also out of State, the shipping was the problem, took nearly a month to finally arrive after several re-schedules. The bike is great and my salesman ...continues to support me, thanks, Darrell. Show more

4 rate

Ron De Brabant 25 Oct 2018

Sales was the best experience I have ever had, shipping the bike took well over a month from completion of sales. Sales 5 star, shipping 2 stars.

4 rate

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