AlphaCars & Motorcycles dealership customer reviews

Cara Seidel 11 Apr 2018

Darrell at Ural of New England made an extremely enjoyable buying experience for my husbands 2017 Ural Gear Up. We were in the process of refinancing our home which took longer than expected and Darrell along with his team understood that we could not make any financial moves until the refinance was... complete. This took longer than usual however we were never pressured to come down and finalize the sale of the motorcycle. They took our word for it and that means a lot these days. Outstanding customer service all around. Highly recommended dealership. Show more

5 rate

Bob in Pa. 10 Apr 2018

I just purchased my 2nd Ural gear up from Alpha cars and with living in Pa. they made the experience very easy and they are great people to talk with. I would definitely purchase another when the time comes.

5 rate

Rick 01 Apr 2018

I had a good experience. Great service and quick shipping. I am loving my BMW. Dimitri followed up on the sale and Marion handled the shipping well.

5 rate

Mourat Dzgoev 28 Mar 2018

Just completed my first Alpha Cars Boxborough, MA visit for a post winter, comprehensive 2009 Mercedes E-350 check. Service provided has exceeded all my expectations. All maintenance and repair needs were explained to me, confirmed, and addressed in no time. Very professional and customer friendly... personal. Loved their convenient shuttle service also. Was given a wonderful Show Room tour. Definitely stay with Alpha Cars for my car maintenance and service needs, and would recommend them to my friends. Show more

5 rate

Tom Manning 21 Mar 2018

I have now purchased 3 vehicles from AlphaCars. Their manufacturers are based in 3 different countries ... USA, Japan, Germany. They all were superbly prepped for sale and detailed so well that it was hard to believe they were pre-owned vehicles. Mechanically they have performed perfectly since day... one. Each is so different in its type (Corvette C5 , Titan CrCb and an E350 sedan) and each was delivered in the same high standard of absolute perfect condition. The buying process was smooth and seamless thanks to Marian's paper shuffling professionalism and to Dmitry's and Fernando's extensive vehicle knowledge. I recommended Dmitry to a dear friend and she is now enjoying her mint E350 Wagon purchased from AlphaCars of course. She too shares the same feelings that I have about AlphaCars, Dmitry and his staff. Great cars, great customer service ... It is definitely worth making the 100 mile trip from Cape Cod to Boxborough. Thanks again AlphaCars. Show more

5 rate

Michael Samsen 14 Mar 2018

We recently purchased a 2018 Ural Gear-Up from Ural of New England. The whole sales experience was fun! Darrell Faulkenberry was a delight to work with and we enjoyed chatting a bit with Dmitry, the owner. They are very knowledgeable and helped us to make informed decisions on accessories for the... bike. We walked away feeling confident that we had made a good purchase. Shortly after the bike was delivered, it developed a problem with one of the throttle bodies (a manufacturing problem, not a dealer problem.) We scheduled an appointment to have it addressed, do the initial service, and make a few custom changes. John Pereira, the service manager, could not have been more helpful. He worked with us to make sure we ended up with the bike configured just as we wanted it. The work was professionally done and there was a lot of attention to detail. I am totally confident on their technical skills and am pleased with then personalized service. I highly recommend Ural of New England if you are looking for a Ural or have one that needs servicing. Show more

5 rate

Gene Bloom 02 Mar 2018

Fantastic car, fantastic service. Special thanks to Fernando who diligently baby sat the car from Mass to Alabama. Great and concerned care from this dealer.

5 rate

Scott Mastrocinque 27 Feb 2018

When I could no longer resist the "Mid-Life Crisis" urge to purchase a new Ural motorcycle, I did what most people do, and went onto the Internet to look for a dealer nearby. I found one 150 miles from me, but while speaking with them on the telephone, I felt that I was not being taken seriously. ... Then I reached out to your dealership and all I can say is "Wow!" because within just a few minutes into that phone call, I knew that even though you were 750 miles from me, I wanted to do business with you. I have never set foot in your establishment, yet the commitment to excellence demonstrated by everyone there and the "White Glove" treatment from start to delivery of my 2017 Ural Gear Up, has been nothing short of amazing. I highly recommend Ural of New England to anyone wishing to purchase a Ural motorcycle. Thank you so very much. Show more

5 rate

Dave 22 Feb 2018

I wanted to write and thank you and all of the team at Alphacars for a really great experience for my family in the purchase of our BMW wagon. It was good fun meeting many of you and I appreciate the work done in preparing the car for our pickup this morning. You guys went well above and beyond in ...making the purchase process smooth and the delivery today a truly memorable experience for our daughter. She is a pretty shy girl as you saw, but I can tell you that all of your thoughtfulness, your warm welcome, introduction to Alphacars and the beautiful condition of the vehicle, made a deep and lasting impression on her. Thank you all for your care. After heading off in the car, my wife told me that my daughter was quite busy checking everything out and was immediately searching online to learn more about the car. She was quite animated telling us all about it and reviewing the many features you described. I put her school parking sticker on it and it is good to go for her return from Texas at the end of the week! Your energy, enthusiasm and the obvious thoughtfulness of the team was perfect! Thank you all very much! Show more

5 rate

Seth Wood 04 Feb 2018

Had a great experience working with Fernando. He listened to all my concerns and found ways to solve each one of them. He took me through the whole process and was very transparent. He took the time to show me the full spread on the value of my trade in and give me an incredible offer. Professional ...and fun to work with. Show more

5 rate

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