AlphaCars & Motorcycles dealership customer reviews

George Conaway 08 Jan 2024

I was looking at Royal Enfield motorcycles for a very long time, gradually becoming more and more obsessive, without actually seeing one in the metal. Eventually I started to visit the RE dealerships in my home state of Pennsylvania to determine which one would be best for me. (My wife said she want...ed to turn on the iPhone tracking so that she would know which motorcycle dealership I was at whenever I wasn't home. She has jokes. Or she was completely serious.) In any case, I settled on a Classic 350. Now came the really difficult part: Which one? They're all so great. The Signals models don't seem to look too appealing in photos, but in person they look fantastic. In any case, I narrowed it down to a Halcyon model, in either Black or Green. The Halcyon Grey model is the prettiest of them all - possibly the prettiest motorcycle I've ever seen in my life, but I thought the Black and Green colors looked like they were more in character for what the Classic 350 is supposed to evoke. (Still, if I were rich, I would buy a Halcyon Grey model and park it in my living room just to look at it - it is THAT gorgeous.) So, I finally decided that Halcyon Green was the most appropriate color for the motorcycle. That was it. I contacted (via email) the dealership that would be most convenient for me to purchase the motorcycle from and asked if they had the bike in stock. They sent me a link to their website inventory page rather than sending an actual response. I made an appointment at the dealership to meet with the salesperson (who I thought I was communicating with). I went to the dealership and asked for the salesperson by name. I was told that there was nobody there by that name, and that they have a service that responds to internet information requests, but they would have somebody help me. Despite having many Classics listed on the website as in stock, they only had 2, neither of which was a Halcyon Green model. On to the next dealership, which was a further 70 miles away, and whose website claimed to have a Halcyon Green model in stock. Nope. The only Classic 350 was a Desert Sands model, a fantastic looking machine, but not the one I was seeking. The salesman there told me that he could get one for me, but it wasn't built yet. Okay. There was a dealership near Pittsburgh that showed a Halcyon Green model in stock, but I hadn't contacted them yet. I was looking at one of the Halcyon Green models on the Alphacars website one night when my wife walked into the home office and saw it. She said, "Oh, I like that." I said, "So do I, but it's in Massachusetts." She said, "When are we going to Massachusetts?" Alphacars had the bike priced at $1000 off MSRP and Royal Enfield was offering 0% financing, so I filled out the credit app online. Got a reply from Jack the next morning, and then Heather called me in the afternoon to make sure my information was accurate. Heather called me the next morning and told me that the 0% financing was approved. Signed the documents they sent me electronically, and made a date to come to Massachusetts. The Alphacars facility in Boxborough, which consists of 2 buildings, is beautiful (and if you see it at night, it's spectacular!). We looked around at the incredible cars and motorcycles they had in stock before we asked for Olga, who we were meeting for finalization of the purchase. They had my new motorcycle in the small showroom in the Administrative/Service building waiting for me. Olga was just the bee's knees, bantering with my wife and 8 year old daughter, in an easy, charming manner. The gentleman at the reception area helped load the bike onto my trailer. As we were pulling out of the parking lot, my wife said to me, "We should buy all of our vehicles here." I agreed, and we were back in a month for a Mercedes GLS450 that she saw on the Alphacars website. Again, the vehicle, the people that we talked with, the financing, the overall experience exceeded any other experience we've had with other dealerships. We are Alphacars customers for life. "Expect to Be Impressed", indeed. Show more

5 rate

Paul Swanson 07 Nov 2023

Great folks to work with! Truly a family feel to the place and impressive inventory of Royal Enfield motorcycles, Ural sidecar rigs and interesting vintage European cars. The little RE Classic 350 that I got is a show stopper and great fun on back roads. This is my first bike from these folks but... I don't think it will be my last! Show more

5 rate

Nate Payne 06 Nov 2023

Just received my beautiful 2017 Alpina B6! The AlphaCars team, especially Anthony were awesome! It is hard to find people you can trust. It is even harder with distance between like New Hampshire and Georgia. However, after this experience back and forth for almost three weeks, I felt like I was amo...ng good friends. I would recommend AlphaCars to anyone in the United States or abroad looking to buy quality vehicles with exceptional service! Thanks Anthony and AlphaCars! This experience has been grand. Show more

5 rate

Joel Karsh 05 Sep 2023

I have been searching for a repair facility for my BMWs that that offered great customer service, quality repairs, sound advice, and treated me fairly. I have found that place. My 2003 M3 needed both some mechanical and cosmetic work and the team at Alpha really helped me out. Timely, good communica...tion and explained everything. I am so pleased. Future business as we bring the vehicle up to standard and for my other BMWs as well. Thanks Alex, John and the entire team! Show more

5 rate

Max 02 Sep 2023

What an awesome spot! Dmitry and the team are outstanding in every way. Purchased a Royal Enfield motorcycle from them and process could not have been easier. Love the bike and will hopefully someday move up to a Ural from here!

5 rate

Martha Stewart 03 Aug 2023

Where are the 10 stars? Service manager Blake Veinotte quickly responded to a service request related to our Sprinter RV which was intermittently going into limp mode due to a failed ABS sensor. As fulltime RVers visiting this area (Wells, ME) for only 3 weeks obtaining service was frustrating. We w...ere told by Mercedes Benz of Scarborough that they could not get us in until October! Not only did Blake answer my voice mail promptly but provided diagnostics and service within 2 days. Excellent Service. "Expect to be Impressed." Show more

5 rate

Sammit Potade 21 Jul 2023

I had a seamless experience buying a 2023 Royal Enfield INT 650 at Alphacars, Boxborough... Daniel & Dmitry helped me test ride multiple RE bikes.. Never pressured me to buy anything, they are true motorcycle/car enthusiast that love interacting with people. Marian/Heather (office) worked with me th...rough paperwork & John from Service department helped me get complete RE special benefit and installed all the accessories. I would highly recommend Alphacars if your looking to buy a motorcycle or unique/classic cars. There Boxoborough location is more like a car enthusiast dream!! Do visit them. Thanks Alphacars team to make this process smooth! Show more

5 rate

Christine Keyes 17 Jul 2023

I just bought my first bike here today. The process was fast and easy. No pressure and very smooth process. Highly recommend this dealer! The guys were so nice. Anthony did my financing and I'm sorry I forgot the sales guy's name but he was so helpful and helped us load the bike into the truck. Very... knowledgeable and friendly. Thanks guys! Show more

5 rate

Alain Kaiser 22 Jun 2023

I wanted to share my positive experience with the outstanding service and smooth motorcycle purchase. From the beginning, the staff was friendly, professional, and helpful. They had a wide selection of motorcycles, and their expertise guided me to the perfect bike. The buying process was hassle-free..., and the post-purchase care has been exceptional. The motorcycle is in excellent condition and exceeds my expectations. I highly recommend this place for anyone looking to buy a motorcycle. Show more

5 rate

Tenzin Migmar 25 May 2023

I bought my Royal Enfield Classic from them. There are so friendly, kind and very helpful. I highly recommend AlphaCars & Motorcycles to other. Heather made paperwork so easy and let my puppies sit in her office while I wait. Dmitry is nice guy to hangout and he showed us the history of Royal Enfiel...d. There is genuine people to people connection not only to sell. I thank them for their kindness and friendship. I wish the best of the best. ??? Show more

5 rate

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